Returns & refunds
Placeholder policy. Replace every section below with your real terms before taking orders — this text is structural only and is not legal advice.
Return window
State how many days a customer has to request a return, and from which date that window is counted.
Condition of returned items
State what condition goods must be in. For consumable or sealed products, state clearly whether opened items can be returned.
How to start a return
- Contact placeholder — email address or account link.
- Placeholder — what information the customer must supply.
- Placeholder — how return shipping is arranged and who pays.
Refunds
State how long refunds take, which method they are issued to, and whether original delivery charges are refunded.
Faulty or incorrect items
State what happens when an order arrives damaged, incorrect or incomplete, and the timeframe for reporting it.
Contact
Placeholder contact details for returns queries.