Frequently Asked Questions

No. We do not process orders or accept payments through this website. Our products are sold through Takealot, which manages checkout, payment, delivery and collection.

Use the shopping links on our product pages to visit the relevant official Takealot listings.

Our products are available online through Takealot. Availability may differ according to your location and the Takealot fulfilment centre servicing your area.

We recommend using the Takealot links provided on this website. Before purchasing, check the product name, images, quantity, ingredients and serving information displayed on the listing.

Takealot stores stock at different fulfilment centres. A product may therefore be available in one region but temporarily unavailable in another.

We regularly send replenishment stock to Takealot, but receiving times and regional availability are managed by Takealot.

We work continuously to replenish popular products. However, the time required for stock to become available depends on Takealot’s receiving and distribution process.

Please check the relevant Takealot listing regularly for the latest availability.

The current selling price displayed on Takealot applies. Prices and promotions may change, and any information shown on this website should not be regarded as a final quotation.

All orders and payments are processed securely by Takealot. Wholesome Superfoods does not have access to your Takealot payment details.

Takealot manages delivery and collection. Available delivery methods, collection points, fees and estimated arrival dates will be displayed during checkout.

We cannot access Takealot customer accounts or order-tracking information. You can track your order through your Takealot account, app or order-confirmation email.

For assistance with a delayed or missing order, please contact Takealot Customer Support directly.

Your order documentation will be available through your Takealot account and may also be sent to the email address associated with your order.

We do not process direct local or international orders through this website. Delivery availability is determined by Takealot and the areas it currently services.

Because your purchase was made through Takealot, all returns, exchanges and refund requests must be submitted through your Takealot account in accordance with Takealot’s returns policy.

Wholesome Superfoods cannot directly approve or process a refund for an order placed through Takealot.

Report the issue through your Takealot account or contact Takealot Customer Support. Include clear photographs of the parcel, product, packaging and barcode where possible.

If the concern relates specifically to the quality or formulation of a Wholesome Superfoods product, you are also welcome to contact us so that we can investigate it from a brand perspective.

No. Products purchased through Takealot must be returned through Takealot’s official returns process. Please do not send products directly to us unless you have received written instructions to do so.

Many of our products are vegan and use vegetable capsules, but customers should always check the individual product information before purchasing.

Products containing marine collagen or another animal-derived ingredient are not vegan and will be identified accordingly.

Our supplements are produced using carefully selected ingredients and manufactured according to established quality standards. Product-specific information regarding ingredients, standardisation, allergens and suitability is provided on the label and relevant product page.

Our formulations are developed using non-GMO ingredients and manufactured according to GMP quality standards. Quality testing is performed to help maintain product safety, purity and consistency.

We make every effort to keep product images accurate. However, packaging, label design and product presentation may occasionally be updated.

Screen settings, photography and lighting can also cause minor colour differences. These variations do not necessarily indicate that the product is incorrect or inauthentic.

Ingredients, active amounts, serving information and directions for use are displayed on the product label and may also be found on the relevant product page.

Always follow the directions printed on the product you receive, as formulations and packaging may be updated over time.

If you use prescription medication, are pregnant or breastfeeding, have a medical condition or are preparing for surgery, consult a qualified healthcare professional before using any supplement.

Natural ingredients can still interact with medicines or may not be suitable for every individual.

Some products can be used together, but you should first compare their ingredients and daily amounts to avoid unnecessary duplication.

If you are unsure, speak to a healthcare professional before combining supplements.

Unless a product is specifically labelled for children, it should not be given to a child without guidance from a qualified healthcare professional.

Discontinue use and seek medical advice, particularly if symptoms are severe or persistent. You may also contact us with the product name, batch number and details of the reaction so that it can be documented and investigated.

No. Food supplements are intended to complement a balanced diet and healthy lifestyle. They are not medicines and are not intended to diagnose, treat, cure or prevent disease.

For medical symptoms, diagnosis or treatment, consult an appropriately qualified healthcare professional.